Peter Kourounis, the Director of Franchise Development for 1-800-PLUMBER-PLUS-AIR and co-founder of Patch It Up, is a name to know in the home services franchise industry. His unique background, which combines franchise ownership with a passion for operational excellence, has helped him build a successful career while reshaping the landscape of home services franchising.
Peter’s journey into the franchise world began not in plumbing or HVAC, but as a graphic designer and franchise owner in the sign and graphics space. His first foray into home services came when he became the general manager for a 1-800-PLUMBER-PLUS-AIR location on Long Island. Despite having no prior experience in the trades, Peter quickly learned the ropes and grew the business, proving that the model was scalable and effective.
Today, Peter is instrumental in the growth of 1-800-PLUMBER-PLUS-AIR, a franchise that uniquely combines plumbing and HVAC services under one roof. He also co-founded Patch It Up, a drywall repair franchise that leverages the successful business model of 1-800-PLUMBER-PLUS-AIR. With Patch It Up, Peter saw an opportunity to bring the same level of professionalism and customer service to the drywall repair industry, a sector often overlooked in franchising.
Peter emphasizes the importance of culture, training, and customer experience in building a successful home services franchise. By focusing on these core areas, he has helped 1-800-PLUMBER-PLUS-AIR and Patch It Up thrive in a competitive market. His story is a testament to the power of strategic thinking and the value of applying proven business models to new and emerging markets.
For those interested in home services franchising, Peter Kourounis offers a wealth of knowledge and a fresh perspective on how to build a thriving franchise brand. This episode is a must-listen for anyone looking to enter or expand within the franchising world.
November 19, 2024
